Solution
High tech manufacturing industry
Features/Background:
The traditional manufacturing industry continues to absorb high-tech achievements in electronic information, computers, machinery, materials, and modern management technology. Today, it is facing the third industrial revolution marked by digitalization, artificial intelligence manufacturing, and the application of new materials. Industrial control computers and industrial robot technology have entered a mature stage.
In the modern high-tech manufacturing industry, most companies search for suppliers and partners through the internet to brand their products and distribute them worldwide. Therefore, the management of suppliers, partners, and distributors is particularly important.
Social media and mobile devices are becoming increasingly popular, breaking down the boundaries between businesses and customers. If manufacturers want to achieve success tomorrow, they must become social enterprises today - strengthening relationships with consumers, partners, and suppliers, shifting from focusing on products and orders to focusing on end-users, and establishing corresponding business models.
Challenges Faced:
1. Sales representatives are unable to effectively track customers and their purchased product information, and are unable to proactively provide maintenance services for customers. While customer service is not comprehensive, they also lose opportunities for secondary marketing
2. There is no effective system to manage supplier or distributor information, including the processes of placing orders, ordering, manufacturing, and payment, as well as whether there is inventory
3. Customer opinions and feedback cannot be processed in a timely manner, and customer demands for the product cannot be understood in a timely manner
4. A flexible and customizable system is needed to adapt to the ever-changing business development
Solution:
Provide end-to-end comprehensive solutions for Marketing to Leads to Cash
Decai Technology has established a refined sales process control system by integrating the entire marketing and sales process from Marketing to Leads to Cash, such as sales funnel, sales forecasting, each stage of sales process, sales expenses, etc. It has also developed a sales methodology for Key Accounts, such as ESP, TAS, etc.
Refine customer management from passive marketing to proactive marketing
Customer centered, real-time tracking of the latest situation of customers, including current customer demands, follow-up status, business opportunity scale, and the final products purchased by customers (including products purchased from competitors) can be managed one by one. On this basis, it is better to analyze customers' behavioral preferences and usage habits, proactively remind and push the services that customers most want, such as product training, product maintenance services, etc., while improving user satisfaction and providing the possibility of secondary marketing.
Supply Chain Management
More and more enterprises, especially small and medium-sized enterprises, are managing their suppliers through cloud computing. They realize that managing their supply chain through cloud computing can also bring various rich business opportunities. DeCai Technology can provide supplier management solutions based on the Force.com platform.
Sales process stage management
The sales process in the manufacturing industry is a complex and lengthy process. Salesforce has replaced manual labor with intelligence through sales process management, simplifying the sales process and making the previously invisible sales process traceable and analyzable.
Partner/Dealer Management
Salesforce's partner relationship management seeks solutions to meet the needs of various industries. Nowadays, the addition of Salesforce Chatter has brought communication between your company and its partners closer, seamlessly integrating with various solutions that fully align with the company's business, and will empower partners with management capabilities.
After-sales service management
Salesforce's after-sales module enables your company to respond to various complex customer demands, with all customer cases created, tracked, assigned, upgraded, and closed in one unified place. Can seamlessly integrate the phone and backend system of the call platform. Customer service representatives can learn more, work faster, and perform smarter tasks. Maintaining a consistent customer experience across all channels of customers, corporate documents, and corporate customer communities. The application and sharing of knowledge bases enable customer service personnel to respond promptly and accurately.
Field Service
Combine customer report management with on-site service. Optimize the scheduling of on-site technical personnel, transmit component information to the site, and provide process support for interaction with on-site technical personnel. Remote representatives can query and record customer information in real-time through mobile devices, and obtain opportunities for cross selling and upselling. Products that can also perform preventive maintenance and remote monitoring of connections.
